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#List of usernames and passwords stolen update#
On the Security basics page, select the Update info button. Review your Microsoft account settingsĬheck Security Contact Info: Remove any security contact information the attacker might have added. If you see any successful sign-in that you do not recognize, run a scan with your security software and remove any malware you find. Review the recent sign-in activity on your account. On the Enter code screen, enter the security code you receive. On the Protect your account screen, select the method by which you’d like to receive this code, then select Send code. Go to Security > Sign-in activity > View my activityīecause of the sensitivity of this information, we’ll need to verify your identity with a security code. Look for consistency rather than exactness of location. Note: Location is based on IP address and is approximate to protect your privacy. If you see any account activity that looks unfamiliar, select This wasn’t me, and we’ll help you change your password if you haven’t already done so. Check sign in activity for sign ins that weren’t youĪfter signing in, you’ll want to review the recent activity on your account. You can always create a new account if you’re having trouble with the recovery request and try again later when you remember something new that might help.Ģ. You may find more information or have remembered something that will help. We recommend that you try again, up to two times per day. Steps to take if I can't verify that I own the account Only you can reset your password and make security changes to your account. Microsoft Support advocates are not able to reset your password provide account information without proper validation or make any changes to your account security on your behalf.
Note: For the protection of your account, we have strict policies on how our advocates can help you with your account.
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